Privacy Policy
Effective Date: May 1, 2025
At Domotek El Paso, we value your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, domotekelpaso.org, or engage with our door installation services in El Paso, TX. We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), to ensure transparency and trust.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: When you request a quote, book a service, or fill out our contact form, we collect your name, email address, phone number, mailing address, and any details you share.
- Payment Information: If you make a payment, we collect billing details such as credit card numbers or bank information, processed securely via third-party payment processors. We do not store this data on our servers.
- Usage Data: We collect information about your website interactions, including IP address, browser type, operating system, pages visited, time spent, and referring URLs, using cookies and similar technologies.
- Device Information: We may collect details about your device, such as device type, unique identifiers, and hardware specifications.
- Location Data: With your consent, we may collect approximate location data to offer localized services, such as scheduling a technician in your area.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To respond to inquiries, schedule services, perform door installations, and process payments.
- Communication: To send service updates, appointment confirmations, and replies to your inquiries via email or phone.
- Marketing: To send promotional emails about our services, offers, or discounts. You can opt-out at any time by clicking the "unsubscribe" link in our emails.
- Website Improvement: To analyze usage data and enhance the performance and user experience of our website.
- Legal Compliance: To comply with legal obligations, such as tax reporting or responding to law enforcement requests.
- Security: To detect and prevent fraud, unauthorized access, or other illegal activities on our website.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data in these cases:
- Service Providers: We share data with trusted third-party vendors who help us operate our website and business, such as payment processors, hosting providers, and analytics services. These providers are bound by contracts to protect your data.
- Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or government investigations.
- Business Transfers: If Domotek El Paso is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you of any such change in ownership or control of your personal data.
- With Your Consent: We may share your information with other parties if you give explicit consent.
4. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:
- Right to Know: You can request, up to twice in a 12-month period, a disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the third parties with whom we share it.
- Right to Delete: You can request the deletion of your personal information that we have collected, subject to certain exceptions (e.g., if the data is needed to complete a transaction or comply with legal obligations).
- Right to Opt-Out of Sale: Domotek El Paso does not sell your personal information as defined by the CCPA. If we were to engage in such activities in the future, you would have the right to opt-out.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights, including by denying services, charging different prices, or providing a different level of service.
How to Exercise Your CCPA Rights: To submit a request to know or delete your personal information, please contact us at [email protected] or call +1 (915) 555-0199. We will verify your identity before processing your request, which may involve asking for additional information, such as your name, email, and details of your interactions with us. You may also designate an authorized agent to submit a request on your behalf, provided they have written permission and we can verify their identity. We will respond within 45 days, or notify you if additional time is needed.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website, including:
- Essential Cookies: Necessary for the website to function, such as maintaining your session and enabling secure transactions.
- Analytics Cookies: Used to collect data on user interactions to improve site performance and usability.
- Functional Cookies: Enable enhanced features, such as remembering your preferences or form inputs.
- Advertising Cookies: May be used to deliver relevant ads on third-party platforms. You can opt-out of these cookies via your browser settings.
You can manage cookie preferences through your browser settings, including blocking or deleting cookies. Note that disabling essential cookies may affect website functionality. For more information, contact us to request our Cookie Policy.
6. Data Security
We implement industry-standard measures to protect your information, including:
- Encryption: We use SSL/TLS encryption for data transmitted between your browser and our servers.
- Access Controls: Only authorized personnel can access your personal data, and they are trained in data protection practices.
- Regular Audits: We conduct security audits and updates to protect against emerging threats.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. If a data breach occurs, we will notify affected users and authorities as required by law.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer period is required by law:
- Contact form data is kept for 2 years to follow up on inquiries.
- Usage data is retained for 1 year for analytics purposes.
- Payment information is not stored on our servers but is retained by our payment processors per their policies.
Once data is no longer needed, we securely delete or anonymize it.
8. International Data Transfers
Domotek El Paso operates in the United States, and your data is stored on U.S. servers. If you access our website from outside the U.S., your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ. By using our website, you consent to this transfer.
9. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we discover such data, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].
10. Third-Party Links
Our website may contain links to third-party sites, such as payment processors. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or industry standards. Updates will be posted on this page with a revised effective date. If we make material changes, we will notify you via email (if provided) or a notice on our website. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +1 (915) 555-0199
- Address: 1234 N Mesa St, El Paso, TX 79902